![]() ![]() Incorporating interactive exercises, coaching, feedback, and on-the-spot experimentation, this program shows you how to internalize effective strategies and execute them to achieve productive conversations and the results you want. Keep your team moving forward and on target.Strengthen your leadership by confronting adversity with aplomb.Bridge the gulf of real differences in what people believe and feel.Enhance your fundamental listening skills. ![]() Gain strategies to foster successful relationships.Overcome difficult tactics and effectively respond to emotions (both yours and others’).Prevent serious disagreements from crippling your organization.Understand why some conversations are so challenging-and what you can do about it.Leveraging more than 30 years of research from the Harvard Negotiation Project, Heen and Stone will help you: Gain the strategies, tools, and frameworks you need to manage difficult conversations effectively in this program led by negotiation experts Sheila Heen and Douglas Stone.įrom the boardroom to the factory floor, your ability to manage difficult conversations is key to your effectiveness. The authors tell us that human interactions are complex. ![]() 2) The Feelings Conversation Difficult conversations unearth complicated and conflicting feelings. They have been consultants to businesspeople, governments, organizations, communities, and individuals around the world, and have written on negotiation and communication in publications ranging from the New York Times to Parents magazine. Difficult Conversations, written by Douglas Stone, Bruce Patton, and Sheila Heen, offers constructive tips on how to navigate through those encounters. 1) The What Happened Conversation Who’s right Whose fault is it What was the other person’s motive The more frustrated we are, the more likely we are to tell a particularly negative story and assume the worst. Sheila and Auren discuss how to approach your toughest conversations, including best practices for opening a negotiation, defusing. She’s an internationally recognized negotiation coach and trainer. Whether we are dealing with a challenging customer, a difficult supplier, an unhappy employee, an unreasonable official, or a demanding boss, we all have conversations we anticipate with dread. Douglas Stone, Bruce Patton, and Sheila Heen teach at Harvard Law School and the Harvard Negotiation Project. Sheila Heen is the Deputy Director of the Harvard Negotiation Project and the bestselling author of Difficult Conversations. ET Difficult Conversations: How to Discuss What Matters Most Faculty: Sheila Heen and Douglas Stone ![]()
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